FCA is recalling roughly one million 2008-2010 minivans and 2007-2011 Dodge Nitros, starting next month, because clips and steering-wheel logos could come loose and “act as projectiles” when the airbag deploys. There have been at least 14 possibly related injuries, all affecting the drivers. The type of clip used in these cars is not in […]
Dodge has rocketed from its recent place near the bottom of the J.D. Power initial quality study to appear at the very top—very nearly tied with, of all brands, Kia. Chevrolet and Ram were also nearly tied for third and fourth place, with Genesis barely below them, rounding out the top five brands. Source: J.D. […]
For nearly as long as there have been car dealers, there have been crooked car dealers, and many have used the same scams to separate owners from their cash. Many car dealers are honest, and many dealership employees have a lot of integrity; but some don’t. This article is mainly about the ones that don’t. […]
Customers usually don’t talk to the mechanics (or technicians) who work on their cars; they talk to people dubbed “service advisors,” who seem like managers but are really just interfaces between customers, the techs, and, often, the company that made your car. (Why would they talk to the automaker? Because the service advisor is responsible […]
Have you ever wondered what goes on at a dealership, and who all those people are? Let’s start with the technicians (or mechanics). They’re the guys who actually work on your car, and they are usually paid “book rates” when working on warranty items—and, depending on the dealership, anything else. Book rate means that if […]
Yesterday, GM announced several recalls, covering all of its brands. The sturdy, reliable truck-based wagon range was hit by a power brake vacuum pump that can fade over time; the company is recalling the 2015-17 Escalade, 2014-2018 Silverado/Sierra, and 2015-2018 Suburban/Tahoe/Yukon. Rather than change out the pump, the company will reprogram the computer to compensate. […]